Front Desk Clerk

Job description

Located in the heart of southern Oregon, Morrison’s Rogue Wilderness Adventures and Lodge Has had a presence on the Rogue river since 1946. Since then, our passion for providing the best experiences on the Rogue river has been unmatched. Whether it be introducing guests to whitewater rafting, Hiking the Rogue River trail, fishing for salmon and steelhead, staying amongst the trees along the rogue river in our cabins, enjoying a gourmet dinner on our riverside deck, or providing transportation for your Rogue River adventures, we are here to give our all to helping people rediscover their soul and escaping the ordinary.

When applying for a position with us, know that we require a lot from our staff. One reason is that we provide a quality of service that is above the standard in the hospitality industry. Being a part of Morrison’s means becoming a participant in our story and helping people form some of the most memorable and important memories people will create in their entire lives. It takes several dedicated people to give our guests the best experience possible, and we couldn’t do it without our amazing team members.

Morrison’s is a seasonal business, with an on season where we are open for guests to come and join us at our lodge and take advantage of our services and adventures from (Mid-May – October) and off-season from (November through-mid May) that we are not open to the public and only have a few select staff members that work during the off-season to make reservations and help us get ready for the upcoming season. Normal daily operations with guests will cease during the off-season. During this time, all interactions with guests are over the phone or through email.

This seasonal position starts April 3rd and continues through November 1st. We are looking for a highly motivated individual to join our team for a Front Desk representative position. Must possess exceptional communication and relationship skills over the phone, in person, and in writing. Organization and time management are must-haves.

This position is responsible for performing all front desk duties for our Rogue River resort as well as helping check-in guests for our adventure company. This includes activities, lodging, dinner reservations, vehicle shuttles, and complimentary shuttle services of rafting, hiking, and fishing adventures; from mid-May until the end of October, we are open for daily operations as guests are taking advantage of our services. During this time, duties include operating all front desk functions, answering the phones, lodging reservations, dinner reservations, day rafting, and shuttles, and also transferring the phone to our sales associates for our multiple-day adventures. Duties will also include guest check-ins and guest checking out and all operations and procedural aspects of the front desk office.

This position is expected to provide the highest quality of service to guests in an attentive, courteous, and efficient manner. Must have a passion for genuine hospitality and a sincere desire to create memorable experiences.

Hours for this position are outlined below

Pre-season before may 14th is working 8 am-5 am 4 to 5 days a week

Season may14th-October 31st would be a combination of two different shifts, 6:30-2 pm and 12 pm-8 pm 4-5 days a week

If you think you have the unique skill set to perform these duties while embodying our company’s mission, vision, and values, please apply today!

“Our Mission”

Our mission is to provide an unforgettable wilderness experience for all of our guests along the majestic Rogue River. We are motivated by the opportunity to share these adventures and are committed to continuously improving our service to provide exceptional value for our guests.

“Our Vision”

We accomplish our mission by providing unique, professional, and inspiring exposure to our wilderness area. We will sustain a reputation of quality through excellent service, customer care, and friendly, professional staff. Our guests are the focus of our company.

“Our Values”

We are! Exclusively Unique, Adventurous, Attentive to Detail, Passionate, Disciplined, Professional, Environmentally Conscious, Pristine, Family Values, Proud of Morrison’s Rogue Wilderness Adventures and Lodge! Dedicated to creating lifelong cherished memories by providing outstanding experiences that exceed our guest’s expectations!

Qualifications:
Minimum of 1-year hotel/lodging experience
Minimum of 2-year Customer service experience
Attentive to detail and follow-through
Willing to work long periods while standing
Must be able to lift at least 25 lbs
Flexibility to work rotating shifts, including late evenings, early mornings, weekends and some holidays
Schedules vary based on business needs and your performance.
Exceptional customer service skills are required, with an ability to handle oneself under pressure.
A professional appearance and good personal hygiene must be maintained at all times.
Excellent computer skills with comprehensive knowledge of Excel, Microsoft Word, and Google Docs
Refined verbal and written communication skills
Must have excellent organizational and time management skills
Ability to work independently as well as a member of a team
Must have open availability, including nights, weekends, and holidays
Valid Driver’s License
Knowledge of Rafting or Lodging software

Duties:
Answering phones, transferring accordingly and emailing messages when applicable
Booking Lodging and adding meals, dinner reservations, and day raft services
Answering general inquiry questions about us and the surrounding areas of interest and assisting walk-in guests
Checking in/checking out guests for lodging, rentals, and our rafting adventures.
Assisting office team members
Assisting management with all requested duties
Retail sales/ opening and closing of cash drawer daily
Light cleaning and restocking
Completing daily checklist while multi-tasking other responsibilities and priorities
Processing payments
Updating forms and documents need to operate services for other departments.
Ensure daily tasks are complete
Job Types: Full-time, Part-time
Salary: $16.00 – $17.00 per hour

Benefits: